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If you have any questions, suggestions or queries, we are here to help you with your problem. We have also Frequently Asked Question below so you can take a look if your question is already here. Feel free to discover us or send us your queries at Queenstps@gmail.com
FREQUENTLY ASKED QUESTIONS
The buyer has 12 hours to ask for editing the information. Any incorrect data like Name address etc., after 12 hours can cause error in delivery and it will lead to give the item(s) to charity. It is not refundable.
We take about 2–7 business days to create apparel products. Then you should add shipping times on top of that. Speed and price depend on product type and destination.
97.66% of our orders are shipped within 7 business days. More than half of our orders are shipped within 5 business days or less.
Some products might be shipped separately because they are packaged differently. Shipping prices are cumulative, so when you’re calculating them, add up the different prices for all of the products you’re sending
All orders can have up to 5% under run. Some shirts could be damaged during printing. Because of this, we cannot guarantee that you will receive 100% of the garments in your order. We strongly recommend ordering a few extras to account for this possibility. We always strive to give you everything you ordered, however, if there is a shortage with your order, we will refund or credit you for the difference.
All Files must be 300 DPI or a Vector File. Atleast 3000 pixels x 3000 pixels. Preferred file types are .PSD, .TIF, .EPS, .AI, .PDF, and .JPG. Design should be sized to print. See File Prep for more info on how to prepare your order. Orders cannot be started until we have usable artwork.
For a slightly more detailed look at preparing your artwork for print, check out this blog post we wrote called Getting the Best Screen Print From Your Design Files.